Guest refunds

You can refund your guest any amount up to the amount received.

You can not refund more than you received.

There are no fees to refund a charge, but the fees from the original charge aren’t returned.

Please make sure to verify this information directly with Stripe and Square.

For more information: please visit Stripe's help center or Square's help center directly.

You have two options:

1. Pull up the Houfy reservation details and click the refund button. Then you will be asked to enter the amount you wish to refund.

2. Log into your Stripe/Square dashboard and refund directly from the transaction.

Fees for the refund:

Stripe

https://support.stripe.com/questions/understanding-fees-for-refunded-payments

https://stripe.com/docs/refunds#:~:text=After you initiate a refund,later, depending upon the bank.

Square

https://squareup.com/help/us/en/article/5060-refund-overview

The following instructions show you how to refund the damage deposit can be from Houfy:

• Log In
• Select menu
• Select messages
• Click on "details" of the message of the guest you need to refund
• Scroll down to the section "security deposit" and click on refund

You will be given a choice to what amount should be refunded.