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How do I refund my guest the security deposit?

Houfy does not collect nor distribute any funds in any way to and from guests. The host is responsible for collecting and refunding damage deposits.

The following instructions show you how to refund the damage deposit can be from Houfy:

  • Log In
  • Select menu
  • Select messages
  • Click on "details" of the message of the guest you need to refund
  • Scroll down to the section "security deposit" and click on refund

You will be given a choice to what amount should be refunded.

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If I click the refund button does it automatically refund the entire amount or can I specify how much of a refund?
You can refund your guest any amount up to the amount received. You can not refund more than you received.
Do Square or Stripe charge fees for refunding guests?
There are no fees to refund a charge, but the fees from the original charge aren’t returned. Please make sure to verify this information directly with Stripe and Square.
How do I refund a security deposit if I have Stripe connected to Houfy?
You have two options: 1. Pull up the Houfy reservation details and click the refund button. Then you will be asked to enter the amount you wish to refund.

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