Payment and Policies

At Houfy you can set your own payment policies. (Your property-Your rules)

Edit listing > Payment Information

Below an example of 50% due at reservation date with the balance due 60 days prior to arrival.

1. Log into Houfy
2. Click your profile picture in the top right of Houfy
3. Manage Listings
4. Edit > Settings
5. Payment & Policies

From the drop down menu select the currency or (at top of drop down) select that guests can choose any currency they want.

Go to Manage Listings > Edit > Settings > Payment & Polcies. Check off the cards you accept.

Note: You will not see anything that says "Stripe" or "Square" because it wouldn't make sense for your listing to show the payment processor you use. Travelers just want to see the credit cards you accept. Saying you "accept Stripe and Square" may just confuse travelers since they aren't credit cards.

Square and Stripe are payment processors. Hosts can create accounts with Square or Stripe to process credit card payments online.

Houfy is connected with both companies for hosts to easily accept/decline payments from guests.

Guests use credit cards to make payments: For example:

• Mastercard
• Visa
• Amex
• Discover

Hosts use payment processors to collect/refund payments:

• Stripe
• Square

1. They collect the damage deposit via Venmo, Zelle, etc. and return it via the same method.
2. Do an authorization hold via Stripe using a channel manager.
3. They just eat the cost when collecting a damage deposit with Stripe.
4. Collect and refund via Square even though it's against their terms and conditions.
5. Charge a non-refundable damage deposit policy through a 3rd party company. They require this on each reservation.
6. Don't charge a damage deposit at all and just request guests report damage.
7. Do an authorization hold through PayPal with jotform.

1. Log into Houfy
2. Click your profile picture in the top right of Houfy
3. Manage Listings
4. Edit > Pricing
5. Rates & Fees

No. Owners and property managers with listings in the U.S. should follow their federal and state laws. Service animals are not considered pets. Laws vary around the world and each host should follow their own local country/city laws.

It is highly recommended owners and property managers consult with an attorney for interpretation of their own laws. If you are an owner/property manager in the U.S. consult with an attorney for guidance of how the Federal Housing Act and/or the American Disabilities Act may impact your business.

1. Log into Houfy
2. Click your profile picture in the top right of Houfy
3. Manage Listings
4. Edit > Pricing
5. Rates & Fees

Percentage fees do not apply to turnover preparation fees, pet fees, additional guest fees, etc. So please set those rates accordingly.

The reason people are drawn to booking directly on Houfy is to bypass all the fees on the platform, consider including the fee in your nightly fee.

Here are some reasons why some Houfy hosts choose to offer their most attractive rates on Houfy.

1. Please select menu > Manage Listings.
2. Go to Connected payments.
3. From the connected payment methods section, click on the three dots next to the connected payment method
4. Select Make Default from the dropdown.

• Go to Connected payments
• Scroll down to section "Accept payments on Houfy instead of OwnerRez"
• Select 'Yes' to accept payments on Houfy instead of OwnerRez

Now you should see send a payment request button the reservation page.

Please make sure that you add Houfy ICS on OwnerRez in this case.