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How is the response time and response rate calculated for messaging on my Houfy listing?

Showing responsiveness encourages Houfy members to message fast; this is why we show response time and response rate on your listing to communicate how quickly and consistently you respond to messages to potential guests.

  • Your response time is the median time you took to respond to new messages in the last 3 messages.
  • Your response rate is the percentage of new messages you responded of the last 3 messages.

You can improve your response time and response rate by replying to new customer messages on Houfy or from the email notification as soon as possible.

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