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Elaine,
Are you in the Say Yes to Houfy facebook group? That's the best place to post for customer service/tech support at the moment.
Copy/paste this link to read about inquiries. If you are not on facebook then you will need to send an email to info@houfy.com. Along with your listing number and any other details. It's quicker to get someone to respond in the facebook group as the other method is for non urgent issues. https://www.houfy.com/carl-and-bridget/posts/how-does-a-traveler-reserve-and-make-payment-14511370
Thank You!!!