Cancellations
We understand when you as a guest may need to cancel. Please contact the host directly for them to cancel your reservation.
- Log in and select Trips
- Select details of the reservation you want to cancel.
- Please message the host directly.
Houfy facilitates communication between Hosts and Guests. Houfy does not take part in any transactions between Hosts and Guests. Each individual host on Houfy is responsible for refunds according to their own rules, policies and rental agreements.
My booking has been cancelled by the host but I have not been refunded. Please advise when my deposit will be refunded?
For Square connected accounts on Houfy the proces takes: 2-7 business days
The Square full refund time frame typically takes 2-7 business days. Once the refund is processed by the host and sent to the guest's card issuing bank, it can take another 2-7 business days (depending on the bank's processing speeds) for the refund to post to the guest's account.
For Stripe connected accounts on Houfy the proces takes: approximately 5-10 business days
After the host initiates a refund, Stripe submits refund requests the guest's bank or card issuer. The guest sees the refund as a credit approximately 5-10 business days later, depending upon the bank.
Houfy is not part of the transaction and does not hold any funds from guests or hosts.
