AWA 2 Level Luxury Penthouse/Private Rooftop Pool - Playa del Carmen

Our commitment is to ensure an exceptional experience for you and your guests. While some aspects may seem formal, creating discomfort for you or the host is the last thing we want. We have never imposed any fees or penalties on our guests for avoidable issues and aim to keep it that way. Our goal is for you to return, and we strive to prevent any unexpected issues regarding the agreement.

Smoking Policy: Smoking is absolutely forbidden within, on, or in the vicinity of the premises. This prohibition encompasses all forms of smoking, including but not limited to cigarettes, pipes, cigars, vaping devices, e-cigarettes, clove cigarettes, chewing tobacco, smokeless tobacco, hookahs, cannabis, hashish, marijuana, hemp, and any related products. The ban extends to balconies and the rooftop area of the property.

Registered Guests: The maximum occupancy is nine guests. Guests are bound by and pay for only the number of occupants specified in the written contract with Airbnb or VBRO. Surpassing the reserved and agreed number constitutes a breach of contract. Neither verbal nor electronic communication can supersede the written agreement. Should the number of guests fall below nine, the host endeavors to offer cost savings at the booked rate.

Electricity Usage: Guests are allocated a generous daily allowance of 40 kWh. Meter readings are recorded at check-in and checkout. Usage exceeding 40 kWh will result in a surcharge. Please help conserve energy by switching off lights and air conditioning when they are not in use.
Quiet Hours: Quiet hours are observed between 10:00 p.m. and 8:00 a.m.

Cleaning Services and Supplies: The unit will undergo professional cleaning prior to your arrival and following your departure. Essentials such as toilet paper, paper towels, shampoo, soaps, and fundamental cleaning supplies will be supplied.

Departure Instructions: To facilitate a seamless handover for incoming guests, kindly:

- Lay towels on the floors of the guest showers.
- Switch off all appliances and the air conditioning.
- Leave only the breakfast dishes in the sink.
- Draw down the shades.
- Deposit all garbage in the dumpster.

Property Elements: Guests should avoid removing any property elements to the beach or other locations. This helps maintain everything for everyone’s enjoyment.

Internet Connection: The property features a mesh Wi-Fi system ensuring a strong and consistent connection across the lower level. Any interference with or disconnection of this system could incur charges for technician services to repair or reset it.

Building Regulations: Guests are required to comply with all AWA residence policies, which include guidelines on quiet hours, parking, smoking, security, waste disposal, and behavior. Adherence to these rules ensures a peaceful community atmosphere.

Maintenance: The property owner and staff meticulously upkeep the unit and its amenities prior to guests' arrival. Should any issues emerge during your stay, they will be swiftly addressed upon notification.

Security Notice: Guests are accountable for the unit, its contents, and their personal safety throughout their stay.

Legal and Moral Conduct: Any illegal or immoral acts are strictly prohibited. What’s unlawful back home is likely also prohibited here.

Check-Out Time: Please respect the 11:00 a.m. departure time. Our cleaners need to prepare for the next guest. Departures after 11:00 may incur a rushed cleaning fee, including additional personnel costs and express sheets/laundry charges. Check-in time is 3:00 p.m.

• Breakdown of additional costs from our vendors:
(The goal is to avoid unnecessary dependency on vendors, thus eliminating the need to sustain their business)

- Deep Cleaning Fee for Smoking: A charge of $500 USD will be applied for extensive cleaning if smoking takes place in the unit.

-Internet Technician: Tampering with or unplugging the Wi-Fi system may result in a $75 USD fee for an internet technician to address the issue.

- Late Checkout Expedited Cleaning Fee: A fee of $150 USD will be charged for each hour past the checkout time to cover the cost of expedited cleaning. This ensures our cleaning staff can promptly prepare the space for the next guest.
Pet Cleaning: A fee of $500 USD will be charged for pet-related cleaning, whether it's due to allergies or other reasons.

-Extra Guest: Each additional guest beyond the specified capacity incurs a charge of $25 per guest per day.

-Electricity Surcharge: If daily electricity consumption exceeds 40 kWh, there will be a surcharge of 6.5 pesos per additional kilowatt-hour.

Feel free to reach out via email if you have any further questions or need clarification. We’re here to assist!

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Contact details: If you need to contact us before or during your stay, please send an email or if it is an urgent matter, please contact the following cell phone: Erika +52 984 323 5404
Ingrid +52 984 142 1511