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Last modified: 5 months ago
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Thank you. We've been using PayPal, but want to signup for one of these. Very helpful article.
I'm trying to sign up to Square using the referral link above, but it defaults to location USA and doesn't allow me to change to Australia.
Tried on a different device (both Apple) but no avail. Anyone else get this and know how to change location?
Lyda,
I spoke to the rep. and he said the referral code goes by country and he said to call the Australian office and tell them that you were told they would be able to manually apply for you in this instance.
How are security deposit refunds handled.
Between you and your guest. Select two days, three days before arrival or check in if you want an automatic reminder to pay to be sent from Houfy. Be sure you check if your guest makes payment since Houfy does not process payments.
With regard to chargebacks, how is this handled if the guest fraudulently disputes the charge after the stay is completed and the entire booking (>$250) was charged to the credit card?
Unless it was a last minute booking, I would have the funds already in my checking account, but would Square/Stripe refuse to process additional transactions for me or not payout on later transactions? As the Host, do I need to defend against the chargeback, and if so, how does that work?
Hi Kevin,
Do you use PayPal business or list on Vrbo, Booking .com, TripAdvisor etc.?
You would handle a chargeback in similar fashion on those platforms. They would forward you the information you need to reply to.
This is a quick read that explains a bit about chargeback processes in general
https://www.houfy.com/billyace/posts/why-guests-should-sign-and-acknowledge-your-cancellation-policy-14512252
Square has this blog post about how they handle chargebacks. Most scammers looks for hosts who do not ask for any ID nor signature of the credit card holder. Asking for that information weeds out the majority of scammers.
https://squareup.com/help/us/en/article/3882-payment-disputes-walkthrough