The Grove Room - 5 mins to Seattle Center - Seattle

House Rules The following rules are important for everyone’s safety, and enjoyment, this is a shared house and we all must be considerate and respectful of other people’s experiences. I know it may seem like a long list, but every single one of them has been put in place to respond to previous guest’s complaints and we hope it will improve future guest’s experience. Please read before booking and understand that this is what you agree to abide by when staying with us. I will do my best to keep it short but specific. Check-in & Check-out 1. Regular check-in is between 4 pm and 8 pm. a. We discourage late check-ins and have a $10 fee for that because our staff is home with their families and cannot respond to issues during the check-in process after hours. b. Check-in after 12 am is not allowed in order to minimize disturbances to other guests c. After 10 pm, I won’t be reachable by phone or Airbnb message and no support is available. 2. Early check-in is available starting at 12 pm for an additional $20 and at 1:30 pm for $10 3. We offer Early Luggage Drop Off for an additional $10/bag starting at 10 am. There is a dedicated space marked with a sign to leave your luggage in the entrance of the house. a. Leaving more bags than paid for will result in a $50 penalty b. Leaving bags anywhere other than the designated space will result in a $50 penalty 4. When checking in, inspect the property to ensure there are no damages from previous guests that the cleaners may have overlooked. a. Report any issues immediately upon arrival to prevent getting charged for things you did not damage. b. Inspecting the property upon arrival also gives us the time and opportunity to respond and fix the issue. c. No refunds will be provided for issues reported after 6 pm. 5. Check-out is before 10 am. Our cleaners have limited time to ensure every room and common space is ready for the next guest, so it is important to check out on time. Late checkout will result in a $100 penalty a. If you are moving to a different room, you are still required to leave the room, remove your things, and put them in the space dedicated to luggage in the entrance area until your new room is ready so our cleaners can clean the room. b. Alterations are not allowed. Extensions to reservations are only allowed on the same day of booking or if the day requested for extension is more than 14 days away. 6. We offer Late Luggage Pick-up for an additional $10/bag. There is a dedicated space at the entrance to leave your luggage in the entrance of the house. It must be packed and put neatly there, not left in the room. a. Leaving luggage in the room will result in a $50 penalty b. Leaving more bags than paid for will result in a $50 penalty c. Leaving bags anywhere other than the designated space will result in a $50 penalty d. Luggage MUST be picked up by 8 pm. e. We are not responsible for any loss. 7. All rooms have signs with their names and we send directions on the check-in instructions as well. Check your reservation to ensure you are entering the correct room. If in doubt, reach out for clarification. This is important for everyone’s safety and quality of experience. a. If you check into the wrong room it will result in a $100 penalty 8. All bedroom doors have a lock and key. a. Never lock your room door from the inside when leaving, always use the key to lock it from the outside. Just in case the key malfunctions or you forget your key in the room. b. If you lock yourself out of the room it will result in a $75 penalty to dispatch the on-call maintenance person. c. Dispatch after 8 pm cannot be guaranteed in which case guests will have to call a local locksmith to open the door. Any damage done to the door or the lock will be charged accordingly. d. Keys must be left on the nightstand at checkout or a $75 Lost Key fee will be charged. 9. Leave the room in reasonable condition, no need to make the bed but no excessive trash or mess. Cleaning fees only cover the standard cleaning between reservations. a. Any extra cleaning needed will result in a minimum $50 cleaning fee b. If carpet cleaning is needed it will result in a $200 carpet cleaning fee Parking 1. We offer off street parking on a first come first serve basis and cannot guarantee availability so always check with us prior to booking. a. Parking is an additional $15 per night for a parking spot halfway up the hill or $20 per night for a spot on the top of the hill. Model and license plate info will be required. b. Any unauthorized vehicles will incur a $100 penalty fee per night and will be towed at owner's expense. 2. We do not offer secured bike parking and no bikes are allowed in the house. You can lock your bike outside as long as it’s not in anyone’s way: a. Bringing bikes inside the house will result in a $50 penalty. b. We are not liable for bikes left outside. Security 1. Booking for other people is not allowed. Your reservation has to have your name on it. If not, we reserve the right to ask you to leave and we won’t issue any refunds. And we will call the police if you or your guest do not leave. 2. We do not accept children under the age of 8 years old for private room bookings because the space is being shared among different guests and is not safe for small children. 3. Guests are required to close the front door and make sure it latches and therefore locks when coming or going. This is important for everyone's safety and security a. Leaving the door open or unlocked will result in a $50 penalty. 4. Do not leave valuables unattended, we are not responsible for any loss during your stay 5. Sending mail and packages to the house is not allowed. Any mail and packages not addressed to the owner are disposed of daily for security purposes. House Standards 1. Quiet Hours are from 10 pm to 8 am. These are shared homes and we need to respect each other’s experience a. Any reports of excessive noise including but not limited to talking, playing music, cooking, etc. will result in a $50 penalty b. Since we can not control other guests' actions there are complimentary earplugs under the kitchen sink to help ensure a peaceful night's sleep in case anyone is not following quiet hours. Please report any noise violations, so we can message any guests who are being disrespectful. 2. Visitors and extra guests are not allowed a. Bringing visitors or extra guests will result in a $100 penalty per person per day 3. No smoking, hard liquor, or drugs of any kind allowed in the house. Smoking is only allowed 20 ft from the house: a. Smoking, hard alcohol, and use of any drugs including Marijuana inside the house will result in a $200 penalty as well as you being told to leave and canceling your remaining days without a refund 4. We only provide one set of sheets and one towel/washcloth per guest per stay a. Room cleaning and new towels are available for an additional $20 b. If the duvet cover or sheets are found stained or damaged in any way it will result in a replacement fee of $70 and $65 respectively. c. If towels are found stained or damaged in any way it will result in a replacement fee of $18 5. No eating, drinking, or storing food within rooms. Violations will result in a $50 penalty 6. We don’t allow the cooking of fish, curries, fried foods, or any cooking that creates strong and penetrating smells to avoid situations in which other guests are uncomfortable in their rooms because of a strong smell from the kitchen that travels through the house. Doing so will result in a $100 fee. 7. Label all food and drinks with the name of your room and your check-out date. Please store it in the fridge or the cabinet labeled “Guest Food”. a. Our cleaners check the fridge, cabinets, and countertops regularly and remove any food from past guests as well as unmarked food b. This is a shared space, please clean up after yourself in regards to the stove, table, or counters and wash any dishes you use right away c. Sticking the food labels on the kitchen cabinets, shelves, or inside the fridge will result in a $10 penalty. 8. Be sure to wash all your dishes and clean cooking surfaces after use. Again these are shared spaces and we need to be considerate. a. Leaving dirty dishes or dirty cooktops will result in a $20 penalty 9. Put all trash in the designated trash receptacles in the kitchen and differentiate between recycling and trash: a. Leaving excessive trash in the rooms beyond what fits in the bin will result in a $20 penalty b. Extra trash can be put in the bigger kitchen bins 10. Bathrooms, kitchens, and other common areas are shared spaces. Please do not leave personal belongings, unmarked food in the fridge or cabinets and items left in the bathroom will be disposed of daily by our cleaner. Be sure to clean up after yourself to leave the space welcoming for the next guest, our cleaners are only there for a few hours every day and can not clean up after every guest so it is important for everyone’s experience that we are all considerate. 11. Washer and dryer are not part of the amenities and only for staff use, no exceptions a. Unauthorized use will result in a $50 penalty per load. 12. Pets are not allowed, other guests may have allergies so we want to respect them. That includes emotional support animals. In Washington state, only service animals trained to help with specific tasks for specific disabilities are allowed. 13. We reserve the right to enter the rooms with a 12 hour notice for maintenance and operations purposes. Fees and Penalties Additional Services Fees - Early Luggage Drop Off - $10/bag - Late Luggage Pick Up - $10/bag - Early check-in at 12 pm - $20 - Early check-in at 1:30 pm - $10 - Late check-in between 8 pm and 12 am - $10 - Parking - $15/night for a parking spot halfway up the hill or $20/night for a spot on the top of the hill (Unregistered cars are towed daily) - Room cleaning during stay - $20 - Replacement of sheets during stay - $10 - Replacement towel during stay - $5 - Next Day wash and fold - $25 per load - Mail/Package service - $5 per delivery - Satin cotton sheets upgrade - $10 - Airport pickup/drop off - $50 or $60 during rush hour (4:30-7 pm) Penalty Fees - Lost key or locking yourself out of the room- $75 - Damage and stains to bed sheets- $65 - Damage and stains to the duvet cover. - $70 - Damage and stains to the comforter. - $85 - Damage and stains to mattress protector- $55 - Damage and stains to pillow - $25 - Damage and stains to pillow protector - $12 - Damage to bath towel - $18 - Extra cleaning needed beyond regular maintenance cleaning - $10-$60 (depending on the extra amount of cleaning needed) - Excessive trash left in the room outside of bin - $20 - Damage to carpet - $200 cleaning fee - Damage to furniture - receipts will be provided for the replacement cost plus a $75 assembly fee - Damage to the room - Will be charged based on the contractor's invoice - Missing or broken space heater or fan - $60 - Unauthorized use of washer or dryer - $50 per load - Eating or drinking in bedrooms - $50 - Sticking labels on kitchen cabinets, shelves, or fridge - $10 - Leaving dirty dishes or cooktops - $20 - Quite hours violations or excessive noise - $50 - Unauthorized extra guests or visitors - $100 per person per day - Smoking or using drugs or hard alcohol inside the house - $200 - Smoking within 20 feet of the house - $50 - Bringing a bike inside the house - $50 - Checking into the wrong room - $100 - Unauthorized late check out - $100 - Unauthorized early or late luggage drop off - $50 - Unauthorized early check-in or late check-out (including leaving luggage in the room)- $50 - Leaving the front door open - $50 - Unauthorized parking - $100 per day - Bringing a pet without consulting the host - $100 per day - Cooking fish, curries, fried foods, or other foods that produce strong smells - $100 Thank you for helping us make everyone’s stay spectacular!!!