House Rules
Arrival and Departure: Check in is at 4pm and check out is at 10am.
Authorized use and guests:
It is our policy not to rent to responsible party occupant under the age of 21 . Occupant (including small children, infants and guests) is not to exceed the number of people listed below and or authorized by owner. If more than 10 persons are found to be occupying the temporarily leased property, this agreement must be terminated without refund. The premises are for the sole use as personal vacation residence by no other than the people that book the property and their guest
Occupancy of the premises is limited to the named responsible party above and his/her guests.
If the premises are used by more or different persons than those who booked the stay and guest, then occupant, authorized guests and all others may be required to immediately leave the premises. Lying or omitting about age to benefit a minor or to rent this location is considered unlawful and it is grounds for termination of this agreement with an immediate eviction and forfeiture of all amounts paid.
Payments: Renter is the responsible party who agrees to the following payments as written or verbally previously discussed: payment to block and reserve dates is received by the platform and passed to the host within 24hr after renter has checked in by Payment method chosen by host. Renter must agree and follow the strict refund cancellation policy chosen by host as disclosed on the platform website
General Note: Reservation is confirmed but it can be changed based on Rental Agreement information. Renter must abide the limitation on number of guests and agree with our rules and regulations prior to checking in.
Reservation Fee and Cancellation Policy:
Strict: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in. Cancellation or early departure does not warrant any refund of rent or fees.
Cleaning fees are always refunded if the guest did not check in. The platform service fee is non-refundable. If there is a complaint from either party, notice must be given to the platform within 24 hours of check-in.
The platform will mediate when necessary, and has the final say in all disputes. A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel. Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.
TRAVEL INSURANCE: Renter may choose to purchase travel insurance separately for HURRICANE OR STORM POLICY: No refunds will be given due to unforeseen situations.
By reviewing and continuing with the booking you agree to all terms and conditions of this CANCELLATION agreement.
Renters understand that Renters are responsible for damage beyond the coverage provided by the accidental damage protection insurance. Renters are also responsible for damage that would have been covered by the accidental damage insurance if Guests fail to advise the Owners of the damage and provide the necessary information that would allow the owner to file a claim against the policy.
Owner assumes that all monies were paid as agreed when Travel Insurance is paid directly to Insurance company; otherwise, Renter (you) authorize the platform and /or the host to collect $250 (or more, if necessary) from a credit card provided for damages caused and/or found during or upon your departure. Damage deposit collected will have information to support charges regardless of your agreement about how it happened.
If you fail to notify owner of existing problem, you will be held responsible for damage. Here are some examples of situations that will incur in damage collected:
1- damage is done to premises and/or furniture, beyond normal wear and tear;
2- the premises is not left in a reasonable good and clean condition;
3- keys are not left behind as described in the welcome letter;
4- unit is not left locked with window and/or doors closed;
5- Electronics and / or appliances are found broken or missing parts, or not in good condition;
6- there was an early check in or late check out not previously authorized by owners;
7- there was noise violation (see noise violation policy);
8- items were missing and/or broken during your stay (pots, pans, towels, décor items, pillows, blankets, etc…)
9- number of people accessing/visiting the apartment exceeds the number of persons authorized by owner
Owner or their representatives will enter the premises to recount inventory and shall inform occupant through the platforms messaging if any discrepancy is noticed. Occupant should respond to the best of his/her knowledge about any inquiry. Owner shall then furnish occupant an itemized statement indicating the amount of any damage collected and the basis for its disposition. The damage collected will be taken from your credit card on file or you must help owner to file a claim with Travel Insurance. Your acknowledgment of the situation is the approval. No signature on credit card slip is required.
Late Check-out:
Check out is at 10am. Occupant agrees that there shall be no later departure. Late checkouts without approval will be charged $25 per quarter of hour.
Cleaning:
The premises are delivered to occupant in a professionally cleaned condition. Occupants are required to check place for cleanliness and to report within 24 hr if any discrepancy is noticed or occupant accepts the rental property upon arrival as described on the website. Occupants agree there will be no refund or rent money, no claim or recourse against the owner. Owners are not responsible for personal perception of cleanliness. Upon termination of occupancy, occupant will deliver the premise in a reasonably clean condition otherwise an additional charge will be deducted as approved. Beds don’t need to be made, floors don’t need to be swept and towels don’t need to be washed. However, upon termination, we ask occupant to please throw away trash in the outside trash cans, re-organize kitchen inventory and clean any dishes, pots or pans and any kitchen utensils or appliances that were used.
Smoking:
Smoking is not permitted inside the premises at any time. In addition, we request not to touch or attempt to remove our smoke detectors on any circumstances. If repair is necessary, owners must be informed. Notice of this violation may result in fee of $500.00 as approved. If smoking is necessary, we strongly suggest you to do it outside and not on any of the decks. Also, note that you must keep the doors and windows closed to avoid smoking from coming into the premises – otherwise, a fee of $500.00 will be collected and used to deodorize the entire unit. We must keep the premise odor free in consideration to our next guest.
General Rules and Regulations:
Occupant agrees to comply with all rules and regulations listed in this rental agreement, posted on the premises or delivered to the occupant.
1- Under NO CIRCUMSTANCES is lighting candles in or outside the premises allowed;
2- Occupant agrees to assume all risk of damage to any and all personal property on the premises, including household furniture. If damages happen, a damage collected amount shall be issued upon estimates of the damage. The occupant agrees to pay for the additional expenses associated with repair or replacement.
3- Owners are not responsible for items left behind upon departure. If owners are asked to send items from guests, occupant is responsible for full payment of shipping and handling fees (USPS or UPS quotes);
4- Occupant will ensure that guests shall not: disturb, annoy, endanger or interfere with other occupants of the building or its neighbors; use the premises for any commercial or unlawful purposes, violate any law or ordinance, or commit waste or nuisance on or about the premises;
5- At all times, during the rental term, occupant and guests shall conduct themselves in a manner that does not unreasonably disturb their neighbors or behavior that constitutes a breach of peace. Occupant or guests shall not make or permit any disturbing noise in or outside the premise that will interfere with the rights, comfort or convenience of other residents/ neighbors;
6- Profane, obscene, loud or boisterous language or unseemly behavior and conduct are absolutely prohibited at any time. The occupant agrees to not permit anyone in his/her party to do anything that will annoy, harass, embarrass, or inconvenience any neighbors;
7- Owner or owner’s crew member may enter the premises immediately in the event of an emergency or noises disturbances; however, not to fix or to show a prospective renter without renter’s acknowledgment.
Complaints and Maintenance:
If there is a maintenance problem, the owner will attempt to repair the problem as soon as possible after being notified. If owner was never informed and occupant decides to take matters on his/her own, no refund or rate adjustment shall be made for it. Also, no refund or rate adjustment shall be made for unforeseen mechanical failures such as supply of electricity, cable, internet service, television, tub/shower features, appliances, dryer, washer, etc. However, the owner will make reasonable effort to immediately solve problems of this nature when notified regardless if renter is not at the premises anymore.
Occupant agrees to notify owner immediately of any necessary repairs or unsafe conditions of any kind on the premises. Owners are not responsible for personal perceptions or disappointments with the building in general (including but not limited to outside or inside: walls, walkways, unfinished interior, location, furniture and its places, appliance and its brands, etc) or anything that falls under personal perception or expectations. If not described on the website or previously asked to owners, renters agree to accept the apartment as it is and advertised. Owner is not liable for things that weren’t promised or advertised in the website or as part of this agreement. No refund, discount or rent monies adjustment will be made for personal dislikes. If occupant breaks or takes anything from the unit, occupant is responsible for payment of replacement (equal or higher brand/ value) which shall be taken as damage collected.
Violence/ Weapons:
Acts of violence or threats of violence, including but not limited to brandishing weapons or the unlawful discharge of firearms, on or near the property will not be tolerated. The occupant agrees that violation of this provision by himself or his guests will be cause for immediate termination of the rental agreement resulting in immediate eviction of occupant and all guests as well as forfeiture of all amounts paid plus damage collected fine of $500 dollars.
Illegal Activity:
Premise may not be used for any activities in violation of local, state or federal laws. If owner observes any activity of suspicious nature on the part of occupant or any of his guests, the police will be informed and the activity may be cause for immediate termination of rental agreement with possible prosecution. It will also be resulting in immediate eviction of occupant and all guests as well as forfeiture of all amounts paid plus damage collected fine of $ 500 dollars.
Personal Property and Injury:
Occupant and/or their guests’ personal property, including vehicles, are not insured by owner against loss or damage due to fire, theft, vandalism, water or any other cause. Owner does not insure against personal injury to occupant or guests. The owner is not responsible for any accident, injuries or illness that occurs while in the premises. Owner is not responsible for the loss of personal belongings or valuables of the guests while they are in or not in the premises. Owner shall not be liable to occupant, occupant’s guests or visitors or any other person. Occupant shall not hold owner harmless and indemnified from and against all loss or damage occasioned by misuse or abuse of any part of premises and from or against any omission, neglect or default of occupant, his guest, licensees or invitees.
Transient Occupancy:
Occupant is renting the premises as a transient lodger for the number of days booked on the platform. Owner retains full legal, possessor and access rights at any time especially upon emergencies, or if owner understand that tenant needs to be contacted in person.
Communication:
In order to respect the privacy of the renters during the booked period, owner chooses to contact (and be contacted) through the platforms messaging application.
Accepting our Rental Agreement Terms:
By reading this you understand and accept ALL terms and conditions of this agreement. If any dispute arises during, before or after your stay, the platform will be involved to mediate the issue on first instance; however, the host is still entitled to commence formal proceedings to recover damages for the breach of contract including legal fees incurred in doing so.
By reading the above and continuing with this booking you acknowledge and accept the terms described on this agreement.No smokingNo parties or eventsCheck-in is anytime after 4:00 PM
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