Cozy and Chic Apartment | Inman Park | LOCAL - Atlanta
Cozy and Chic Apartment | Inman Park | LOCAL - Atlanta
2 guests · 1 bedrooms · 1 bathrooms · Apartment · Entire place
4.69•Fantastic
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Pets are allowed
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Sleeping Configuration
Room 1
1 queen bed
What this place offers
Washing Machine
Iron & Board
Hair Dryer
Linens Provided
Oven
Fridge
Private Garden
Fire Pit
High Speed Internet
Laptop friendly workspace
Smart TVTVReviews (16)
All4.69
Airbnb4.69
Based on 16 reviews
Jul 2024
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Response:We agree with almost everything Hajar had to say in this review. Indeed, someone “dropped the ball, big time.” We had to unexpectedly move another Airbnb Guest into the unit Hajar booked when an HVAC system suddenly went kaput. There was supposed to be only a couple of more days on the stay, so rather than hassle them with a new booking, we made the bad decision to just keep the current one active. Unfortunately, the end date kept pushing on the stay, and a couple of days turned into a few more, and then a few more again. In the chaos of the extensions, the turn clean was never slated for the final end date as it should have been. Not having a turn clean properly scheduled is an epic blunder. Thankfully it is an epic blunder that has only happened one other time in our 8 plus years of hosting.
So, we fully agree with Hajar’s assessment of the apartment in that it was indeed dirty, dusty, messy, bed was unmade, towels on floor, etc., when she arrived. And we also agree that entering a place you thought was ready for your arrival, only to find that it’s a hot mess, is far from a positive or acceptable experience, and it is undoubtably a huge disappointment and inconvenience.
Where we do not agree with Hajar even remotely, however, as Hosts, and as frequent Airbnb Guests ourselves, is the ruthless way in which she handled the situation, and how disrespectfully she treated us from beginning to end.
Within 2 minutes of receiving notification from Hajar regarding our horrible blunder, we were taking action. Thankfully we had a turn crew already working elsewhere, and we immediately rerouted them to the unit to start cleaning it. Next, we tried calling Hajar so that we could apologize, explain what had happened, and let her know how we planned to compensate her for our negligence, but Hajar would not answer our call.
So, we did our best to explain everything via the Airbnb thread. We apologized and tried to explain how this had happened and that we of course did not intend for her to stay in the apartment in that state. We told her we were rerouting the cleaning crew, and that for the delayed check in time, we would offer her two nights free/roughly $250 off her stay. As Guests, we’ve personally experienced stay issues far far worse than a delayed check in time, and received offers for far far less compensation, if any.
No response. In fact, Hajar flat out refused to communicate with us at all, and would only talk to Airbnb support, over an issue—albeit a big one—that she knew we were actively working to fix. This harsh and dismissive treatment in the face of an issue is not in the spirit of the Airbnb community. The spirit of the Airbnb community is Hosts and Guests trying to communicate and work together to resolve issues that arise. Does it always work? No, and sometimes there is legitimate cause to involve Airbnb support, particularly if there is a bona fide safety issue, if communications totally break down, or if no actions are being taken by a Host or Guest to remedy or compensate for an issue. But in this instance that clearly was not the case.
The unit was fully cleaned and ready for check in exactly 1 hour and 40 minutes after Hajar notified us. It was 4:00 p.m. in the afternoon when we were notified, and Hajar said she lived locally, so it wasn’t like coming in from a late-night flight and being unfamiliar with one’s surroundings. Again, we are not diminishing how big a blunder this was or how inconvenient this was to Hajar. We realize she could have had a time constraint and needed to be somewhere, etc., however, even in that case, we still do not feel Hajar’s extreme reaction and cruel treatment of us as Hosts by refusing to communicate was warranted. Hajar’s claim that I was “inconsiderate” in terms of communication was for simply asking her to please communicate so that we could get to a suitable resolution.
When it became clear that Hajar would not be deterred in terms of the severity of punishment she deemed worthy for our error, we offered a full refund for the stay. We refunded a full 8-night stay for what ended up being an hour and 40-minute check in delay. And in return, insult to injury, Hajar--I am sure quite joyfully-- took the second opportunity to inflict even more harm to our business by leaving this malicious 1 star review.
But if there’s a silver lining it’s that in Hajar’s zeal to cause harm to our account with this review she has inadvertently and unwittingly caused harm to her own. Clearly Hajar doesn’t realize just how many Hosts take the time to find and read reviews left by Guests. Particularly, Hosts care a great deal about how Guest’s will treat them when something goes wrong. And I say “when” because they surely will, on occasion. And when they see the despicable way Hajar treated us in this case given all the facts, I am confident many will opt to STEER CLEAR.
I hope that someday when Hajar finds herself on the opposite end of this equation, and she “drops the ball, big time”, in some professional capacity, and she will because to err is human, that she finds herself dealing with people who treat her far kinder and far more graciously than she treated us.
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Website: Airbnb
Jan 2024
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Nov 2022
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Dec 2021
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Jul 2020
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Jun 2020
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May 2020
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Nov 2019
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Mar 2019
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Feb 2019
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Aug 2018
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Response:Thanks, Kate! So happy we were able to host you all!
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Website: Airbnb
Feb 2018
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Response:Thanks, Viktorija - glad you enjoyed your staycation! Best, Jenn : )
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Website: Airbnb
Suitability
Child friendly
No events allowed
No smoking allowed
No Parking
Meet the Host
Jenn
Owner
Experience Atlanta with people who genuinely and deeply care about the quality of your stay from start to finish. When you choose to stay LOCAL you choose travel success. We can't wait to have you as our honored Guest. See you soon!
Member since: May 2024
Speaks: English
Response rate: 100%Response time: within 12 hoursDirections
These directions are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the map results, and you should plan your route accordingly. You must obey all signs or notices regarding your route.
Check in
Check out
Guests
1 guest
Adults
Over 18 years of age
1
Children
Over 18 years of age
0
Pets
Apply
Report this listingOther Listings by Jenn (44)
Policies and Rules
Check In: 3PM -
Check Out: 11AM
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Cozy and Chic Apartment | Inman Park | LOCAL - Atlanta
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One-time host charges
Hajar
Website: Airbnb, Jul 2024
We weren’t able to stay due to the uncleanliness of the apartment. We were told that the apartment is ready for us to check in and when we walked in it wasn’t. Bed wasn’t made, dirty towels on the floor, dirty underwear…!
caused us a huge inconvenience we had Airbnb support involved so we can have a place to stay.
Someone dropped the ball big time!
Response from the host:
We agree with almost everything Hajar had to say in this review. Indeed, someone “dropped the ball, big time.” We had to unexpectedly move another Airbnb Guest into the unit Hajar booked when an HVAC system suddenly went kaput. There was supposed to be only a couple of more days on the stay, so rather than hassle them with a new booking, we made the bad decision to just keep the current one active. Unfortunately, the end date kept pushing on the stay, and a couple of days turned into a few more, and then a few more again. In the chaos of the extensions, the turn clean was never slated for the final end date as it should have been. Not having a turn clean properly scheduled is an epic blunder. Thankfully it is an epic blunder that has only happened one other time in our 8 plus years of hosting.
So, we fully agree with Hajar’s assessment of the apartment in that it was indeed dirty, dusty, messy, bed was unmade, towels on floor, etc., when she arrived. And we also agree that entering a place you thought was ready for your arrival, only to find that it’s a hot mess, is far from a positive or acceptable experience, and it is undoubtably a huge disappointment and inconvenience.
Where we do not agree with Hajar even remotely, however, as Hosts, and as frequent Airbnb Guests ourselves, is the ruthless way in which she handled the situation, and how disrespectfully she treated us from beginning to end.
Within 2 minutes of receiving notification from Hajar regarding our horrible blunder, we were taking action. Thankfully we had a turn crew already working elsewhere, and we immediately rerouted them to the unit to start cleaning it. Next, we tried calling Hajar so that we could apologize, explain what had happened, and let her know how we planned to compensate her for our negligence, but Hajar would not answer our call.
So, we did our best to explain everything via the Airbnb thread. We apologized and tried to explain how this had happened and that we of course did not intend for her to stay in the apartment in that state. We told her we were rerouting the cleaning crew, and that for the delayed check in time, we would offer her two nights free/roughly $250 off her stay. As Guests, we’ve personally experienced stay issues far far worse than a delayed check in time, and received offers for far far less compensation, if any.
No response. In fact, Hajar flat out refused to communicate with us at all, and would only talk to Airbnb support, over an issue—albeit a big one—that she knew we were actively working to fix. This harsh and dismissive treatment in the face of an issue is not in the spirit of the Airbnb community. The spirit of the Airbnb community is Hosts and Guests trying to communicate and work together to resolve issues that arise. Does it always work? No, and sometimes there is legitimate cause to involve Airbnb support, particularly if there is a bona fide safety issue, if communications totally break down, or if no actions are being taken by a Host or Guest to remedy or compensate for an issue. But in this instance that clearly was not the case.
The unit was fully cleaned and ready for check in exactly 1 hour and 40 minutes after Hajar notified us. It was 4:00 p.m. in the afternoon when we were notified, and Hajar said she lived locally, so it wasn’t like coming in from a late-night flight and being unfamiliar with one’s surroundings. Again, we are not diminishing how big a blunder this was or how inconvenient this was to Hajar. We realize she could have had a time constraint and needed to be somewhere, etc., however, even in that case, we still do not feel Hajar’s extreme reaction and cruel treatment of us as Hosts by refusing to communicate was warranted. Hajar’s claim that I was “inconsiderate” in terms of communication was for simply asking her to please communicate so that we could get to a suitable resolution.
When it became clear that Hajar would not be deterred in terms of the severity of punishment she deemed worthy for our error, we offered a full refund for the stay. We refunded a full 8-night stay for what ended up being an hour and 40-minute check in delay. And in return, insult to injury, Hajar--I am sure quite joyfully-- took the second opportunity to inflict even more harm to our business by leaving this malicious 1 star review.
But if there’s a silver lining it’s that in Hajar’s zeal to cause harm to our account with this review she has inadvertently and unwittingly caused harm to her own. Clearly Hajar doesn’t realize just how many Hosts take the time to find and read reviews left by Guests. Particularly, Hosts care a great deal about how Guest’s will treat them when something goes wrong. And I say “when” because they surely will, on occasion. And when they see the despicable way Hajar treated us in this case given all the facts, I am confident many will opt to STEER CLEAR.
I hope that someday when Hajar finds herself on the opposite end of this equation, and she “drops the ball, big time”, in some professional capacity, and she will because to err is human, that she finds herself dealing with people who treat her far kinder and far more graciously than she treated us.
So, we fully agree with Hajar’s assessment of the apartment in that it was indeed dirty, dusty, messy, bed was unmade, towels on floor, etc., when she arrived. And we also agree that entering a place you thought was ready for your arrival, only to find that it’s a hot mess, is far from a positive or acceptable experience, and it is undoubtably a huge disappointment and inconvenience.
Where we do not agree with Hajar even remotely, however, as Hosts, and as frequent Airbnb Guests ourselves, is the ruthless way in which she handled the situation, and how disrespectfully she treated us from beginning to end.
Within 2 minutes of receiving notification from Hajar regarding our horrible blunder, we were taking action. Thankfully we had a turn crew already working elsewhere, and we immediately rerouted them to the unit to start cleaning it. Next, we tried calling Hajar so that we could apologize, explain what had happened, and let her know how we planned to compensate her for our negligence, but Hajar would not answer our call.
So, we did our best to explain everything via the Airbnb thread. We apologized and tried to explain how this had happened and that we of course did not intend for her to stay in the apartment in that state. We told her we were rerouting the cleaning crew, and that for the delayed check in time, we would offer her two nights free/roughly $250 off her stay. As Guests, we’ve personally experienced stay issues far far worse than a delayed check in time, and received offers for far far less compensation, if any.
No response. In fact, Hajar flat out refused to communicate with us at all, and would only talk to Airbnb support, over an issue—albeit a big one—that she knew we were actively working to fix. This harsh and dismissive treatment in the face of an issue is not in the spirit of the Airbnb community. The spirit of the Airbnb community is Hosts and Guests trying to communicate and work together to resolve issues that arise. Does it always work? No, and sometimes there is legitimate cause to involve Airbnb support, particularly if there is a bona fide safety issue, if communications totally break down, or if no actions are being taken by a Host or Guest to remedy or compensate for an issue. But in this instance that clearly was not the case.
The unit was fully cleaned and ready for check in exactly 1 hour and 40 minutes after Hajar notified us. It was 4:00 p.m. in the afternoon when we were notified, and Hajar said she lived locally, so it wasn’t like coming in from a late-night flight and being unfamiliar with one’s surroundings. Again, we are not diminishing how big a blunder this was or how inconvenient this was to Hajar. We realize she could have had a time constraint and needed to be somewhere, etc., however, even in that case, we still do not feel Hajar’s extreme reaction and cruel treatment of us as Hosts by refusing to communicate was warranted. Hajar’s claim that I was “inconsiderate” in terms of communication was for simply asking her to please communicate so that we could get to a suitable resolution.
When it became clear that Hajar would not be deterred in terms of the severity of punishment she deemed worthy for our error, we offered a full refund for the stay. We refunded a full 8-night stay for what ended up being an hour and 40-minute check in delay. And in return, insult to injury, Hajar--I am sure quite joyfully-- took the second opportunity to inflict even more harm to our business by leaving this malicious 1 star review.
But if there’s a silver lining it’s that in Hajar’s zeal to cause harm to our account with this review she has inadvertently and unwittingly caused harm to her own. Clearly Hajar doesn’t realize just how many Hosts take the time to find and read reviews left by Guests. Particularly, Hosts care a great deal about how Guest’s will treat them when something goes wrong. And I say “when” because they surely will, on occasion. And when they see the despicable way Hajar treated us in this case given all the facts, I am confident many will opt to STEER CLEAR.
I hope that someday when Hajar finds herself on the opposite end of this equation, and she “drops the ball, big time”, in some professional capacity, and she will because to err is human, that she finds herself dealing with people who treat her far kinder and far more graciously than she treated us.
Marisa
Website: Airbnb, Jan 2024
Everything was great! We enjoyed it. Thank you!
Cailey
Website: Airbnb, Nov 2022
This was literally the perfect place to stay. I was in atlanta for work for 3.5 months and loved coming home to this apartment. Will definitely try to stay again the next time I’m in town!
Artem
Website: Airbnb, Dec 2021
This is a great place to stay in Atlanta. Location is perfect, you are right in Inman center and can walk to everything. The neighborhood is beautiful and safe. The apartment is really nice and fully stocked with everything you need for short stay or long. I will for sure be staying here again when I'm in Atlanta.
Christopher
Website: Airbnb, Jul 2020
Loved it! Loved it! Loved it!!!
Apartment great!
Amenities great!
Location Great!
You'll love it too!😁✌🏼
Raphael
Website: Airbnb, Jun 2020
Very great place! Dig friendly, minutes from various hangouts in Atlanta, and also very quiet building for relaxing.
Jean Hee
Website: Airbnb, May 2020
Clean, convenient and great value
Joseph
Website: Airbnb, Nov 2019
Jenn's place was perfect-we stayed for 2 months while we were awaiting the completion of our new home. We had to extend our stay twice, which Jenn was more than accommodating. The apartment is great-amazing location with lots of restaurants right outside the unit. The unit was surprisingly quiet for as bustling as the location is. The unit itself was cozy, but very comfortable for two adults. I recommend this unit highly! Jenn and David are great hosts-very responsive!
Nick
Website: Airbnb, Mar 2019
Jenn's place was great. You cant beat this location. The place was perfect for my extended work trip.
Nick
Website: Airbnb, Feb 2019
Great location and awesome one bedroom perfect for my extended work trip.
Kate
Website: Airbnb, Aug 2018
We had a great stay in Jenn’s apartment! The location is perfect and the apartment is very stylish and comfortable. We would definitely stay here again!
Response from the host:
Thanks, Kate! So happy we were able to host you all!
Viktorija
Website: Airbnb, Feb 2018
This place was amazing. Clean, inviting and stylish. There was so much natural light and it was great to have a cup of coffee on the patio. The location was even better.. so much to do right up the street and a quick walk to basically anything you would want to do.Beltline is right there, coffee, food, shops and krog street.
Response from the host:
Thanks, Viktorija - glad you enjoyed your staycation! Best, Jenn : )