5 Star Family Haven with stream on property - Gatlinburg

Guests can cancel for "full refund" up to 30 days before their scheduled trip. After 30 days they can receive a 50% refund. No refund 14 days before their scheduled trip.

No refunds will be given for weather, flight cancellations, illness or personal reasons or events outside of the owner's control. Please purchase private insurance to protect against events such as these.

Other details to note: The back and side yards of the cabin are steep hillsides. The flow are of the stream and waterfall are completely dependent on Mother Nature. If there hasn’t been enough rain they will dry out. Please remember you are staying in a cabin. If any problems arise, we will do our best to take action asap, but there is no one living on site 24/7. What items do we supply? “Starter kit” with coffee k-cups, creamer, sugar is provided. "Starter kit" of hand, body, hair and laundry detergent is provided. If you stay more than 2-3 nights, you most likely will need more supplies. *Toilet paper, paper towels, dish soap, dishwasher pods, and garbage bags are provided for your stay. *Linens, hand towels, spa/bath towels, and washcloths are provided *Dishes, glasses, utensils, and cookware are provided *Bring charcoal briquettes, coffee, tea etc. or purchase locally *There is a hairdryer, iron and ironing board in the cabin *There is a Food City in Gatlinburg 2 miles from the cabin. *There is a Publix Grocery Store in the Parkway in Pigeon Forge *Instacart can be a convenient option for anything you might have missed. *Do you allow pets? NO PETS are allowed. If you sneak in a pet of any kind you will be charged an additional cleaning fee of $175 and will be asked to leave without a refund. *Can I smoke? No smoking of any kind is allowed on our property. Additional cleaning and deodorizing fees of $400 will be charged if it is found that smoking has occurred. *Hot Tub - Our housekeepers drain, sanitize, refill and replenish chemicals in the hot tub prior to arrival; therefore it MAY NOT BE WARM UNTIL LATER THAT EVENING ON CHECK IN DAY. **The maximum temperature for the hot tub is 104 for your safety! *Are there bugs? Bugs and pests are common to mountain life. We contract with a professional pest control company that treats are cabin monthly to help prevent them, but be aware that you may see see pests. No refunds will be issued for pests. *Will I see bears? You are in the mountains and you may see bears. If you see bears please keep your distance and never leave food for them. Don’t leave food in your vehicle as bears may break in. Always place trash in the bear proof receptacle on the property. *How is your kitchen equipped? ️We have a Keurig Duo coffee maker (standard pot and single serve Keurig combined) **Remember to bring your favorite coffee. *refrigerator *range/oven *microwave *dishwasher *small crock pot *blender *hand mixer *basic kitchen utensils and cookware *We do not have a kitchen disposal in the sink, please do not put any food items down the drain. *Is there a security camera on site? Yes, there is a Ring Floodlight security camera on the exterior of the cabin overlooking the entry walkway and driveway. *How many vehicles can I park? 2 max *What time is check-in and check-out? Check-in is anytime after 4pm EST Check-out is anytime before 10am EST *We are not able to accommodate early check-in or late check-outs. This allows our housekeeping staff to properly clean and sanitize the cabin. *What if I need to cancel after the cancellation window has passed, will I get a refund? Unfortunately, we are unable to offer refunds after the cancellation period has expired. It is recommended that guests purchase trip insurance to protect their vacation from unforeseen circumstances or emergencies. By booking, guest is agreeing to the strict cancellation policy. *Fireplace - to operate the fireplace turn the knob located on the left side below the mantel. The fireplace is gas and will not be operational through the months of April to September. *Trash must be placed in the bear-proof receptacle. Our housekeeping staff will empty the trash at the end of your stay. Please do not place trash on top of the cage. There are bears in the area and the trash will attract them. Please lock the cage. *The property isn’t child or baby proofed and children will need to be supervised at all times to ensure their safety. *Minimum age to rent is 25 and primary renter must be staying at the property the entire length of stay. Renter’s drivers license is required to confirm. **Absolutely no fires! Unauthorized fires will be charged $100 plus damages. WINTER WEATHER AND DRIVING Please be mindful you are renting a cabin in the mountains. Most roads in our area are well maintained but will be curvy, steep and narrow due to being located in the mountains. No refunds due to winter conditions, wildfires or any other extenuating circumstance. We will follow our cancellation policy. We recommend travel insurance for all planned trips.