
Julie
5
Reviews
2.60
Rating
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About Julie
Julie's Reviews
Based on 5 reviews





For starters, when I was looking to book a condo I had some questions and they refused to talk by phone. Text or email. Very frustrating. I bought groceries so that I could cook. Sunday I discovered the oven didn't work. I tried calling to notify them of the problem and, AGAIN, they wanted to text or email. They sent someone out. The maintenance guy wasn't able to fix the problem and said it looked like it needed to be replaced. The oven was never fixed before check out. I ended up having to throw out the food I bought and eat out spending much more then I budgeted for food. I requested compensation for the food I had to throw out and was denied. I called the management company and they said they would call me back in 15-20min. Two days later they still had not called. I tried calling them back and it kept going to voicemail. I called VRBO and they were told the oven had been fixed. IT WASN'T. VRBO put me in contact with Big Fish. I was never able to talk to Julie. Only an assistant. She said I didn't contact them when I checked in. I DID. They still denied compensation and said they didn't care if I left a negative review because they already had my money. AVOID any properties host by Julie or Big Fish Rentals. Also, the air conditioning quit working the last night and I had to sleep in a 77 degree room. They said that was also my fault for not contacting them sooner and no compensation for my discomfort. BOTTOM LINE: Their number one priority is money. NOT customer satisfaction. I can't imagine the owners would be very happy if they knew this was how their property was being managed.
Julie's Listings
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“Perfect Quiet Getaway”

“Discriminating against children with disabilities ”

“Discriminating against people with disabilities ”

“Buyer beware!”

“AVOID ANY PROPERTY MANAGED BY BIG FISH!!!”
For starters, when I was looking to book a condo I had some questions and they refused to talk by phone. Text or email. Very frustrating. I bought groceries so that I could cook. Sunday I discovered the oven didn't work. I tried calling to notify them of the problem and, AGAIN, they wanted to text or email. They sent someone out. The maintenance guy wasn't able to fix the problem and said it looked like it needed to be replaced. The oven was never fixed before check out. I ended up having to throw out the food I bought and eat out spending much more then I budgeted for food. I requested compensation for the food I had to throw out and was denied. I called the management company and they said they would call me back in 15-20min. Two days later they still had not called. I tried calling them back and it kept going to voicemail. I called VRBO and they were told the oven had been fixed. IT WASN'T. VRBO put me in contact with Big Fish. I was never able to talk to Julie. Only an assistant. She said I didn't contact them when I checked in. I DID. They still denied compensation and said they didn't care if I left a negative review because they already had my money. AVOID any properties host by Julie or Big Fish Rentals. Also, the air conditioning quit working the last night and I had to sleep in a 77 degree room. They said that was also my fault for not contacting them sooner and no compensation for my discomfort. BOTTOM LINE: Their number one priority is money. NOT customer satisfaction. I can't imagine the owners would be very happy if they knew this was how their property was being managed.
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