Introducing Refundable Reservations for Guests

Protect yourself if something happens and you are outside the existing cancelation policy window.

Upgrade your booking and receive receive a 100% refund if you cannot attend and can provide evidence related to one of the many reasons in these Terms & Conditions, which you accept when you select a Refundable Reservation.

Houfy - Guest Refundable Reservations

Should guests need to cancel their trip they can go here to file a claim:

Please also read the General Conditions of Refund here

• Illness / Injury
• Pre-existing Medical Condition
• Pregnancy Complication
• Death of Immediate Family
• Public Transport Failure
• Flight disruption
• Mechanical Breakdown
• Adverse Weather
• Home Emergency
• Theft of Documents
• Workplace Redundancy
• Jury Service
• Court Summons
• Armed Forces & Emergency Services Recall
• Relocated for Work
• Changes to Examination Dates

Frequently asked Questions:

1. With this option, can the guest cancel anytime up until check in date?

Yes, Guests can cancel anytime provided they give evidence under the terms of ProtectGroup

2. Who is this fee paid out to?

The insurance fee is collected by Houfy who pays ProtectGroup the (Travel Insurance) service provider.

3. Does the host have an option to turn off this feature?

Currently this option is not programmed. We will address this in the future.

4. Can all guests use this service?

Only guests booking a Houfy listing that processes payments on Houfy will be provided this option.

5. What if a guest cancels within the Host cancelation policy?

If a guest cancels within the host canclation policy, as per their policy the host will be have to refund the stay.

6. What if a guest cancels outside the Host cancelation policy?

This is where the refund terms kicks in. The host will no longer have to refund the stay and as long as the guest can provide evidence of one of the general conditions listed above to Protect Group they will be able to claim a refund.