
Heather
110
Reviews
4.89
Rating
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About Heather
Member since: January 2025
Speaks: English
I love my family, decorating & designing, meeting new people, and getting to share our little slice of historic, peaceful Waxahachie heaven with others. I cant wait to meet you, and hopefully provide you the best RR&R you've had in a while! Come see us in the Gingerbread City; we'd love to have ya!
Heather's Reviews
All4.89
Airbnb4.89
Based on 110 reviews

Jan 2025
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Website: Airbnb

Dec 2024
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Response:Scott’s stay at the cottage was uneventful, with no complaints or requests made before, during, or immediately after his reservation. However, after his departure, he attempted to pressure me into providing a full refund by filing a claim with Airbnb. (It should also be note that Scott paid a total of approximately $220 for 2 nights, not one.)
Throughout his stay, Scott had multiple ways to contact me directly, including an open text thread on my personal cell phone and the Airbnb messaging platform. At no point did he communicate any issues or dissatisfaction. Instead, I only became aware of his refund request more than 24 hours after he checked out, when I received an email from Airbnb stating, “Scott is requesting money.”
The claims Scott made in his refund request are inconsistent with my observations and the feedback from all other guests. I personally oversee the cleaning and maintenance of the cottage and live on the same property, less than 200 feet away. No maintenance requests or concerns were raised during his stay, and I have never encountered or received reports of the issues he described.
I strive to provide a safe, clean, and welcoming environment for all guests, with open communication as a top priority. Unfortunately, Scott’s post-stay behavior was neither professional nor ethical, and it undermines the trust necessary for a positive hosting experience.
I recommend that other hosts proceed with caution when considering Scott as a guest.
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Dec 2024
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Nov 2024
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Nov 2024
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Nov 2024
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Nov 2024
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Nov 2024
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Nov 2024
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Oct 2024
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Sep 2024
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Sep 2024
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