Have you ever noticed both Airbnb and Vrbo only use the words "Service Fee" in their price detail breakdown? And neither site puts their company name in front of it?

At a glance travelers can easily assume the "service fee" is charged by the host. Take a look at what travelers are shown during Airbnb's checkout. (Click on the image to view the full photo).

Do Your Guests Know Who Receives the Service Fee?

In the screenshot it's not crystal clear the service fee is being paid to Airbnb for using their platform. Now, take a look at Vrbo's traveler service fee below. Notice the traveler has to hover over the "?" symbol to learn more information.

Do Your Guests Know Who Receives the Service Fee?

Guests should clearly understand what money their host receives, and which of their fees they arebeing paid to a 3rd party platform. Guests may believe they paid YOU several hundred or thousands more than you received, and their expectations for your accommodations could be very high. This is why it's always a good idea to include a detailed price breakdown in your guest rental agreement.

Do Your Guests Know Who Receives the Service Fee?

Don't forget to educate departing guests to always google a vacation property's name to find the best rate.

Join Book Direct University facebook group.

Do Your Guests Know Who Receives the Service Fee?
The 11 Worst Mistakes Travelers Make When Booking a Vacation Rental
Vacation rentals are a great way to save money. And the whole group can kick back and relax under the same roof. Read on to avoid making these common mistakes the next time you're booking a vacation rental. Just because a place sleeps 10, doesn't mean it comfortably sleeps your group of 10.


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