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How do I know what time and date my guest will receive the reminder to make a second payment request?

The payment request date time stamp and status are shown on the reservation page.

  1. Login
  2. Click Menu and select reservations
  3. Pull up the guest reservation
  4. Click on the details link

Scroll to the Reminder section of the Reservation details. This is where you can find the time and date when Houfy will send the automated payment reminder.

What does the second payment request reminder look like?


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Will my guest be sent a payment request for the security deposit due?
You must have payment connected and using the charge through Houfy option in order for Houfy to automatically send payment request to your guests.
Does Houfy send payment reminders to my guest?
Yes, Houfy sends a reminders to the guest as well as the owner. Be advised these messages are sent from automated@Houfy.com and could end up in "spam" mail at your guest. Make sure to connect to them directly as well.
Can automatic payment reminders be stopped and how does someone do it?
You will receive this pop up to confirm.
What does the second payment request reminder look like?
This is what the guest receives in their email:

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