Understanding Different Types of Guests: Practical Guide for Hosts

If you're a vacation rental host, you've probably dealt with all kinds of guests by now—some super easy to please and others who require a little more attention. Whether you're new to the hospitality industry or a seasoned pro, knowing the different guest personalities will help you create an enjoyable stay for everyone. In this guide, we cover some common guest types and how to handle them.

1. The Over-Communicator

Some guests like to communicate constantly with their host, whether it's about the tiniest detail or just checking in every few hours. While this may seem excessive, it's often an indication that they're feeling anxious or seeking reassurance that everything is going well. As a host, it's your job to provide that comfort.

How to manage:

• Be proactive in your communication by sending a detailed check-in email with all the important info guests will need. This can include your house rules, Wi-Fi password, emergency contacts, and directions to your property.
• Set expectations around communication. Politely let them know you'll be available for urgent matters but that non-urgent issues can be addressed within a certain time frame.
• If they contact you too often, it's okay to set boundaries and gently assure them that everything is fine. Providing them with a list of frequently asked questions or a house manual might also minimize the necessity of constant updates.

2. The Silent Guest

On the other hand, some guests prefer to keep to themselves. They hardly ever ask questions, barely talk, and may even ignore your messages unless something is wrong. This might seem a bit strange at first, but they really want to be left alone and enjoy a low-stress holiday.

How to manage:

• Keep your communication light-hearted and friendly. For example, you could send a welcome message at check-in and remind them that if they need anything, they can just reach out.
• If they seem to be enjoying themselves and don't need help, let them be. They'll reach out if they need something, so there's no need to press them too hard.
• Don't take their silence personally. Some people just like their space, and as long as they follow the house rules, you've done your job.

Achieve guest satisfaction with a stellar guest experience

3. The Party Animal

This guest type wants to have a good time—maybe a little too much. They might invite a few friends for dinner or throw a small party at your property. While the lively atmosphere is nice, this sort of vacation rental guest can occasionally overstep with noise or mess. Issues need to be dealt with quickly before they spiral out of control.

How to manage:

• Set clear house rules regarding noise, guests, and parties before they even step foot on your property. Having these rules in writing (preferably in your listing and during check-in) helps ensure there are no surprises.
• Have a system in place for guests to contact you in case of an emergency or issue. This way, you can promptly respond to noise complaints or neighbors' concerns.
• If things get too loud or out of control, politely remind guests of your house rules. If the situation doesn't improve, don't hesitate to call them out or alert a local authority if necessary.

4. The Perfectionist

Some guests have very high expectations. They may be meticulous about cleanliness, temperature, or even the smallest details. They want everything to be "just right," which may feel a little intense at first, but they're just trying to make the most of their holidays.

How to manage:

• Make sure your place is spotless before they arrive. This is often one of the main points of concern for perfectionists, so be sure to double-check your cleaning checklist.
• Make it clear that you're open to feedback and want to make their stay as perfect as possible. Responding to and accommodating their requests can go a long way.
• However, don't let them walk all over you. Politely draw the line if their demands become unreasonable and remind them that you've already provided a high standard of service.

How to manage different types of guests for your vacation rentals

5. The Last-Minute Requester

These guests are perpetual last-minute shoppers. Be it an early check-in, a late checkout, extra towels, or a recommendation of what to do, they like to pop up with requests just before or during their stay. While it's understandable that they might need some flexibility, this can become stressful when you've modified your day to accommodate them.

How to manage:

• Be transparent about your policies in advance. Let guests know that they must make any requests for changes well in advance, whether it's about early check-ins, late checkouts, or additional services.
• Consider establishing a system that allows guests to make requests via text or a messaging app. This way, you can respond when it's most convenient for you.
• Be polite but firm about your policies. If you can't accommodate a request, explain why and, if possible, suggest an alternative.

6. The Eco-Conscious Guest

With sustainability becoming a big priority for many people, eco-conscious guests are becoming increasingly common. These guests may ask questions about your energy use, water conservation efforts, or recycling options. Although they might require a little more work to accommodate, they offer the perfect opportunity to highlight any sustainable efforts you may already have in place.

How to manage:

• Showcase your eco-friendly features in your listing and welcome guide. Whether it's energy-efficient appliances, water-saving devices, or your efforts to minimize waste, make sure these details are easy for your guests to find.
• If your property isn't completely eco-friendly, consider making small changes that could have a big impact, such as providing reusable water bottles or installing a compost bin.
• Be open to feedback and show that you're trying to make improvements. Eco-conscious guests will appreciate your efforts, even if you can't fulfill every request.

Meet guest expectations with your vacation rental business

Manage Guests Easily with Houfy

No matter which type of guest you encounter, communication, clear boundaries, and a willingness to provide excellent service are the keys to success. The beauty of vacation rental hosting is that you'll meet all kinds of people, and each one presents an opportunity to refine your hosting skills.

Luckily, some tools can help. Houfy allows you to manage all aspects of your vacation rental property. From creating a detailed listing to communicating directly with guests, Houfy gives you the tools to ensure a smooth experience every time. Plus, the platform is designed to help hosts build meaningful connections with guests, helping you better understand their needs and expectations. Not on Houfy yet? List your property today!