Agustina
134
Reviews
4.75
Rating
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About Agustina
Member since: February 2024
Speaks: EnglishOwned and operated Norally House Vacation Rental for 23 years.
Agustina's Reviews
All4.75
VRBO4.75
Based on 134 reviews
Jan 2024
Easy and clean
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Response:Thank you for staying with us, you and your family were a wonderful group. We work very hard to keep things up-to-date and not only clean but sanitized, while keeping our family mountain home of over 35 years still a home visitors and families want to come back to year after year. Maintaining that mountain home experience with all the new state of the art conviences, is something we have been told we are pretty good at. Everything is changed out between groups and constant maintenance is always done. Please know that you and yours are welcome anytime.
The Norally family
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Website: VRBO
Dec 2023
Amazing views and awesome host
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Response:Thank you so much for your lovely review. We seldom have the opportunity to meet our victors and we sure were glad we met you and your lovely family. We want all our families to feel at home and have everything they need to enjoy themselves in this wonderful are. Please know you will be welcome back anytime.
Alley
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Website: VRBO
Oct 2023
Great house for friends and family
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Response:Thank you for your review. We are glad you enjoyed your stay and the property. You were wonderful guest. Please know that you are always welcome back.
The Norally Team
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Website: VRBO
Oct 2023
Great location and views.
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Response:Thank you for your nice review. We are so happy you and your group enjoyed your stay and the area! We want everyone to have a good night sleep on regular beds, whether 6 people or 23. It sure makes touring the area more enjoyable with a good night's sleep. We want our groups to consider this mountain home their vacation home away from home. Please know that you, your friends and families will be welcomed anytime.
Agustina Juckem
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Website: VRBO
Sep 2023
Great spot with a beautiful view
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Response:Thank you, for your nice review! We work very hard to make this property enjoyable for all our groups needs and enjoyment. You and your guest are welcome anytime to return.
Alley
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Website: VRBO
Aug 2023
Ideal large group lodging
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Response:Thank you for your review. I am glad you and your guest enjoyed your stay. Its always nice to get together with friends and family yet nice to have areas to separate as will. We strive to make this vacation home a place that everyone can enjoy and relax in. Please know that you and yours are welcome back anytime!
Alley
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Website: VRBO
May 2023
Horrible Experience
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Response:First and most important, you were not a registered guest at this property. You were not at this property at all.
• Haley sent a booking request Feb 12, 4:57 PM
• You instantly accepted the booking request Feb 12, 4:57 PM
• Haley canceled their booking Feb 12, 5:32 PM
• Opps. See you decided to cancel your reservation. We are sorry you will not be coming in May. Please know that you are welcome anytime. Happy Travels. Alley Juckem
• Haley sent a booking request Feb 17, 9:35 AM
• You instantly accepted the booking request Feb 17, 9:35 AM
Booked, canceled then rebooted? What was that all about? We didn't know and we didn't question in addition no explanation was given.
After the re booking, you called me and said you had some credit card issue and I offed to extend your balance due date: as stated on vrbo platform email below:
Good morning, As per our conversation this morning, I have extended your balance due date to (March) the 24th. If you should need anything or additional extension feel free to contact me anytime. Alley Juckem
I think as anyone can see from above the copy of our transactions from on again to off again have always been accommodating. Then to receive a email like I received this evening was a "wow moment"!
A miss understanding about check out time is not a reason for a bad review.
That's the first time I have ever been described as rude and or unprofessional. All my past reviews and past guest will attest to that. I surely did not expect that from you as is stated in all our emails on the platform I was very accommodating to you (even though you were not a part of the group) and the group.
We are available 24/7 for questions from our guest and they can reach us at any time if there is an issue. We were never called or texted by the registered group during the stay.
The check out was on Sunday the 7th and the first we heard of any issues was at 9:27 PM on the 11th from you whom was not there or a registered guest. We were shocked at the allegations. Your email was insulting and totally wrong. The events did not take place as you stated. You were not even there that weekend which was a violation of our policy. You assigned someone else to be in charge of the groups stay and I asked for them to sign and accept responsibility. We did not receive that check in agreement. I am aware of how hectic medical internships can be as we have many family members in the medical field, so I let it slide. Again, trying to be as accommodating as I could. I was under the impression that this was an internship group. Regardless as stated in the emails, clearly there was a miss understanding about check out time however we were not concerned and my husband told the woman in charge that it was fine they could checkout at noon. No worries. Some of our groups request 12 check outs and we allow it if there is not another group coming in the same day. Therefore there was no concern.
He stayed in the foyer the whole time in clear view and listening distance of the other guest (mostly men) when he talked to her. He then called me from the driveway while he was leaving and told me the woman in charge of group thought ck out was 12 and that he told her that was fine. She said they were almost done and would be leaving in a bit. He told her it was fine. Again you should talk to the others in the group about what they heard and saw. Again you did not stay on our property.
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Website: VRBO
Nov 2022
Thanksgiving/Wedding!
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Response:Thank you for your great review!! You, your family and friends were great guest! We try and provide everything we can think of to make our visitors comfortable with everything they may need during their visit. Kitchens are important when entertaining. We can't take credit for the beautiful location and views however we love that our visitors enjoy it. We look forward to your return.
Alley
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Website: VRBO
Oct 2022
Great stay
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Response:We are so glad you and your friends enjoyed your stay. That's what we are all about. Come back anytime. We hope you will make this your home away from home in the mountains. We will leave the porch light on for you.
Alley
Show more
Website: VRBO
Oct 2022
Amazing home
Show more
Response:We are so glad to hear you had a great stay. We do work very hard to ensure our groups have everything they need to make their visit hassle free and enjoyable. It is our goal to make sure there are only pleasant memories for our guest. If anything arises before or during your stay we are here to make it right no matter what. Please know that you and your family are always welcome back. To this your home away from home.
Alley
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Website: VRBO
Sep 2022
Perfect house for family reunion
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Website: VRBO
Aug 2022
Nice family get together
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Response:Glad you all enjoyed your stay. The deck is a great place to enjoy the views without a doubt. We try to insure our visitors have what they may need to make their visit care free and enjoyable. There is so much to do and see in this beautiful area. Come on back anytime!!
The Norally Team
Show more
Website: VRBO
Agustina's Listings
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Agustina follows
Edward M.
Website: VRBO, Jan 2024
Easy and clean
Property was clean and access was relatively simple. There were a few check in requirements that I had not had to deal with before, but they were relatively minor. The house is a little dated and could use a face lift. But over all good
Response from the host:
Thank you for staying with us, you and your family were a wonderful group. We work very hard to keep things up-to-date and not only clean but sanitized, while keeping our family mountain home of over 35 years still a home visitors and families want to come back to year after year. Maintaining that mountain home experience with all the new state of the art conviences, is something we have been told we are pretty good at. Everything is changed out between groups and constant maintenance is always done. Please know that you and yours are welcome anytime.
The Norally family
The Norally family
Britani N.
Website: VRBO, Dec 2023
Amazing views and awesome host
Our family stayed over the Thanksgiving holiday, and we thoroughly enjoyed our stay. The house was big enough to accommodate 13 people without being cramped at all and everyone had their own space. Kitchen was very accommodating for the amount of cooking we did. Host was very responsive and attentive to any questions and the 2 issues we had which were not anything that hindered our stay. Views of the mountains were nice and scenery in the way to the house was phenomenal.
Response from the host:
Thank you so much for your lovely review. We seldom have the opportunity to meet our victors and we sure were glad we met you and your lovely family. We want all our families to feel at home and have everything they need to enjoy themselves in this wonderful are. Please know you will be welcome back anytime.
Alley
Alley
Risie R.
Website: VRBO, Oct 2023
Great house for friends and family
Good location, large house close to Asheville. Easy access. Lots of beds, great kitchen.
Response from the host:
Thank you for your review. We are glad you enjoyed your stay and the property. You were wonderful guest. Please know that you are always welcome back.
The Norally Team
The Norally Team
Gaston P.
Website: VRBO, Oct 2023
Great location and views.
Nice house with a bunch of beds to enjoy Asheville with kids and friends. Super close to Asheville for dinner or some beers. Alley was super kind and I had answers in few minutes.
Response from the host:
Thank you for your nice review. We are so happy you and your group enjoyed your stay and the area! We want everyone to have a good night sleep on regular beds, whether 6 people or 23. It sure makes touring the area more enjoyable with a good night's sleep. We want our groups to consider this mountain home their vacation home away from home. Please know that you, your friends and families will be welcomed anytime.
Agustina Juckem
Agustina Juckem
Verified traveller
Website: VRBO, Sep 2023
Great spot with a beautiful view
We enjoyed the stay here. The cabin is comfortable and has a great view. Details like the sun shade installed on the back deck make it easy to spend time outdoors. And there are PLENTY of beds to accommodate a larger number of people during your stay. Nicely done - thanks Alley!
Response from the host:
Thank you, for your nice review! We work very hard to make this property enjoyable for all our groups needs and enjoyment. You and your guest are welcome anytime to return.
Alley
Alley
Jill H.
Website: VRBO, Aug 2023
Ideal large group lodging
This house was a great location for our group of 13 visit Asheville for the weekend. Plenty of bedroom space with multiple seating areas inside and out.
Response from the host:
Thank you for your review. I am glad you and your guest enjoyed your stay. Its always nice to get together with friends and family yet nice to have areas to separate as will. We strive to make this vacation home a place that everyone can enjoy and relax in. Please know that you and yours are welcome back anytime!
Alley
Alley
Haley H.
Website: VRBO, May 2023
Horrible Experience
The owner was very rude and unprofessional. Would not recommend this property.
Response from the host:
First and most important, you were not a registered guest at this property. You were not at this property at all.
• Haley sent a booking request Feb 12, 4:57 PM
• You instantly accepted the booking request Feb 12, 4:57 PM
• Haley canceled their booking Feb 12, 5:32 PM
• Opps. See you decided to cancel your reservation. We are sorry you will not be coming in May. Please know that you are welcome anytime. Happy Travels. Alley Juckem
• Haley sent a booking request Feb 17, 9:35 AM
• You instantly accepted the booking request Feb 17, 9:35 AM
Booked, canceled then rebooted? What was that all about? We didn't know and we didn't question in addition no explanation was given.
After the re booking, you called me and said you had some credit card issue and I offed to extend your balance due date: as stated on vrbo platform email below:
Good morning, As per our conversation this morning, I have extended your balance due date to (March) the 24th. If you should need anything or additional extension feel free to contact me anytime. Alley Juckem
I think as anyone can see from above the copy of our transactions from on again to off again have always been accommodating. Then to receive a email like I received this evening was a "wow moment"!
A miss understanding about check out time is not a reason for a bad review.
That's the first time I have ever been described as rude and or unprofessional. All my past reviews and past guest will attest to that. I surely did not expect that from you as is stated in all our emails on the platform I was very accommodating to you (even though you were not a part of the group) and the group.
We are available 24/7 for questions from our guest and they can reach us at any time if there is an issue. We were never called or texted by the registered group during the stay.
The check out was on Sunday the 7th and the first we heard of any issues was at 9:27 PM on the 11th from you whom was not there or a registered guest. We were shocked at the allegations. Your email was insulting and totally wrong. The events did not take place as you stated. You were not even there that weekend which was a violation of our policy. You assigned someone else to be in charge of the groups stay and I asked for them to sign and accept responsibility. We did not receive that check in agreement. I am aware of how hectic medical internships can be as we have many family members in the medical field, so I let it slide. Again, trying to be as accommodating as I could. I was under the impression that this was an internship group. Regardless as stated in the emails, clearly there was a miss understanding about check out time however we were not concerned and my husband told the woman in charge that it was fine they could checkout at noon. No worries. Some of our groups request 12 check outs and we allow it if there is not another group coming in the same day. Therefore there was no concern.
He stayed in the foyer the whole time in clear view and listening distance of the other guest (mostly men) when he talked to her. He then called me from the driveway while he was leaving and told me the woman in charge of group thought ck out was 12 and that he told her that was fine. She said they were almost done and would be leaving in a bit. He told her it was fine. Again you should talk to the others in the group about what they heard and saw. Again you did not stay on our property.
• Haley sent a booking request Feb 12, 4:57 PM
• You instantly accepted the booking request Feb 12, 4:57 PM
• Haley canceled their booking Feb 12, 5:32 PM
• Opps. See you decided to cancel your reservation. We are sorry you will not be coming in May. Please know that you are welcome anytime. Happy Travels. Alley Juckem
• Haley sent a booking request Feb 17, 9:35 AM
• You instantly accepted the booking request Feb 17, 9:35 AM
Booked, canceled then rebooted? What was that all about? We didn't know and we didn't question in addition no explanation was given.
After the re booking, you called me and said you had some credit card issue and I offed to extend your balance due date: as stated on vrbo platform email below:
Good morning, As per our conversation this morning, I have extended your balance due date to (March) the 24th. If you should need anything or additional extension feel free to contact me anytime. Alley Juckem
I think as anyone can see from above the copy of our transactions from on again to off again have always been accommodating. Then to receive a email like I received this evening was a "wow moment"!
A miss understanding about check out time is not a reason for a bad review.
That's the first time I have ever been described as rude and or unprofessional. All my past reviews and past guest will attest to that. I surely did not expect that from you as is stated in all our emails on the platform I was very accommodating to you (even though you were not a part of the group) and the group.
We are available 24/7 for questions from our guest and they can reach us at any time if there is an issue. We were never called or texted by the registered group during the stay.
The check out was on Sunday the 7th and the first we heard of any issues was at 9:27 PM on the 11th from you whom was not there or a registered guest. We were shocked at the allegations. Your email was insulting and totally wrong. The events did not take place as you stated. You were not even there that weekend which was a violation of our policy. You assigned someone else to be in charge of the groups stay and I asked for them to sign and accept responsibility. We did not receive that check in agreement. I am aware of how hectic medical internships can be as we have many family members in the medical field, so I let it slide. Again, trying to be as accommodating as I could. I was under the impression that this was an internship group. Regardless as stated in the emails, clearly there was a miss understanding about check out time however we were not concerned and my husband told the woman in charge that it was fine they could checkout at noon. No worries. Some of our groups request 12 check outs and we allow it if there is not another group coming in the same day. Therefore there was no concern.
He stayed in the foyer the whole time in clear view and listening distance of the other guest (mostly men) when he talked to her. He then called me from the driveway while he was leaving and told me the woman in charge of group thought ck out was 12 and that he told her that was fine. She said they were almost done and would be leaving in a bit. He told her it was fine. Again you should talk to the others in the group about what they heard and saw. Again you did not stay on our property.
Stacey M.
Website: VRBO, Nov 2022
Thanksgiving/Wedding!
My family and I had a wonderful stay at Norally House! We had 13 people staying and had plenty of room for more. The house is so big and spacious that we were able to spread out and be very comfortable. We had a large Thanksgiving meal as well as a wedding at a nearby venue the weekend that we stayed. The kitchen and other amenities were so well stocked that we did not want for anything! Alley, our host, was very responsive, friendly and helpful. Thank you for making this weekend even more special for my family! We will definately come again!
Response from the host:
Thank you for your great review!! You, your family and friends were great guest! We try and provide everything we can think of to make our visitors comfortable with everything they may need during their visit. Kitchens are important when entertaining. We can't take credit for the beautiful location and views however we love that our visitors enjoy it. We look forward to your return.
Alley
Alley
Leon C.
Website: VRBO, Oct 2022
Great stay
House, location, and host were great for a party of 10. The fireplace was a nice touch. Thanks!
Response from the host:
We are so glad you and your friends enjoyed your stay. That's what we are all about. Come back anytime. We hope you will make this your home away from home in the mountains. We will leave the porch light on for you.
Alley
Alley
Mitch C.
Website: VRBO, Oct 2022
Amazing home
The house was gorgeous but cozy!! Our group was a wedding party, bride, groom, bridesmaids, groomsmen etc plus their families. The house is huge with clever areas arranged for extra sleeping. The hot tub was incredible. Someone put a lot of thought into the layout of the rooms, there’s even a ping pong table which the kids were thrilled with!
We personally ran into a couple of snags before and during our stay. The owner was so awesome, she worked with us and did ever she could to help us out. I’m actually already thinking of booking this place again! The views were incredible!!
Response from the host:
We are so glad to hear you had a great stay. We do work very hard to ensure our groups have everything they need to make their visit hassle free and enjoyable. It is our goal to make sure there are only pleasant memories for our guest. If anything arises before or during your stay we are here to make it right no matter what. Please know that you and your family are always welcome back. To this your home away from home.
Alley
Alley
Verified traveller
Website: VRBO, Sep 2022
Perfect house for family reunion
Everything you could need. Entertainment for all ages. Beautiful views. Responsive hosts. All was as advertised. Thanks!
Marci C.
Website: VRBO, Aug 2022
Nice family get together
Comfortable. Really enjoyed the deck. Well supplied. Quiet area with gorgeous view.
Response from the host:
Glad you all enjoyed your stay. The deck is a great place to enjoy the views without a doubt. We try to insure our visitors have what they may need to make their visit care free and enjoyable. There is so much to do and see in this beautiful area. Come on back anytime!!
The Norally Team
The Norally Team
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